Arcadium Limited, provider of UserPulse, is registered with the Information Commissioner's Office as required by United Kingdom government data protection law. Our ICO registration number: Z1652326.
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.You can decline to submit personal information to any of our services, in which case Arcadium may not be able to provide those services to you.
Information we collect and how we use it
Information you provide - When you sign up for a UserPulse Account, we ask you for personal information (such as your name, email address and an account password). When information is submitted by your website visitors and representatives, this data is stored in our systems, and is only accessible through your account. Log information - When you, our servers automatically record information about how our services are being used. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of the request and one or more cookies that may uniquely identify the client browser. When you install our application onto your website, we will also log information about your users on your behalf using a cookie set alongside other cookies from your website. This cookie will only be used when visitors visit your website with our application installed. The information gathered using this cookie and/or other mechanisms will only be used to help you to better understand behaviour of your users and will not be shared with other web sites or third parties (except our hosting partners), except in aggregated form that does not identify your organization or any of your website users. User communications - When you send email or other communication to UserPulse, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to Arcadium employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Arcadium processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and updating personal information
When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. We depend on our partners for some of this capability.
Please feel free to direct any questions or concerns regarding this Policy or Arcadium's treatment of personal information by contacting us.
Changes to this policy