How do I install the UserPulse Shopify App?
1. Go to the Shopify App Store and click Install.
2. Login to your Shopify shop (if prompted)
3. Authorize the UserPulse App for your Shopify shop by clicking 'Install'.
4. You'll see a confirmation that the app was installed.
5. A 'Contact Us' button should appear at the bottom right of your shop website.
6. Install a chat app on your laptop/desktop/mobile device. Once that's done, you'll be available for chats and the 'Live Chat' button will appear on your site.
I don't see a 'Live Chat' or 'Contact Us' button on my website
Shopify's automatic app installation does not always work on custom themes - so the UserPulse code may not have been added to your shop. If you don't see a 'Contact Us' or 'Live Chat' button at the bottom right of the screen, then the code was NOT added.
You'll need to manually add the UserPulse code to your Shopify Shop:
1. Login to Shopify admin
In your Shopify admin, select 'Apps', select the UserPulse app.
In the UserPulse screen select 'Go To UserPulse Settings'. Then select 'Settings', 'Add to Website'. Copy the code (so that you can paste it later)
2. Select 'Themes', 'Template Editor'
3. Select 'theme.liquid'
Paste the UserPulse code into the Shopify liquid template immediately before the </head> tag
5. Click save.
6. You should now see the 'Contact Us' (or 'Live Chat') button at the bottom right of your shop.
7. Install a chat app on your laptop/desktop/mobile device. Once that's done, you'll be available for chats and the 'Live Chat' button will appear on your site.
I see a 'Contact Us' button on my website, but not 'Live Chat'
You've got UserPulse correctly installed on your Shopify online store, but the chat app on your desktop, laptop or mobile device is either not installed, or not configured correctly.
Please refer to Live Chat for instructions on how to download, install and configure your chat app.
Once your chat app is installed correctly you will see the 'Live Chat' button appear on your site.
Shopify Shop Details Out of Sync
If you've seen this message, all you need to do is login to your Shopify admin, select the Apps menu, and select the UserPulse app.
The UserPulse screen will appear and your shop will be re-synched in the background.
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